Privacy Policy

At Shinecalcite ("we," "us," or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shinecalcite.com (the "Site") or make a purchase from us.

1. Information We Collect

When you interact with our Site, we may collect the following information:

  • Personal Data: Name, email address, shipping/billing address, phone number, and payment details.

  • Automated Data: Your IP address, browser type, device information, and browsing behavior (via cookies) to improve Site functionality.

  • Order Details: Purchase history, product preferences, and customer service interactions.

2. How We Use Your Information

We use your data for the following purposes:

  • To process orders, fulfill purchases, and provide customer support.

  • To personalize your experience (e.g., product recommendations).

  • For marketing communications (only with your explicit consent).

  • To comply with legal obligations (e.g., fraud prevention, tax compliance).

3. Consent & Withdrawal

  • Express Consent: We will request your permission before using your data for secondary purposes (e.g., email marketing).

  • Withdrawing Consent: You may unsubscribe from marketing emails at any time by:

4. Disclosure of Information

We may share your data in the following cases:

  • Service Providers: Third parties (e.g., payment processors, shipping carriers) necessary to complete your order. These providers have their own privacy policies.

  • Legal Compliance: If required by Hong Kong law (e.g., court orders, fraud investigations).

  • Business Transfers: In the event of a merger or acquisition, customer data may be transferred under confidentiality agreements.

5. Third-Party Services

  • Our Site may link to external websites (e.g., PayPal, social media). Once redirected, their privacy policies apply.

  • For international transactions, your data may be processed in jurisdictions with different data protection laws.

6. Data Security

  • We implement SSL encryption, secure payment gateways, and access controls to protect your data.

  • However, no online transmission is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

7. Age Restrictions

By using the Site, you confirm you are the age of majority (18+ in Hong Kong) or have parental consent for minors.

8. Retention of Data

We retain your personal data only as long as necessary for:

  • Order processing and legal compliance (e.g., tax records).

  • Marketing purposes (until consent is withdrawn).

9. Your Rights (PDPO Compliance)

Under Hong Kong law, you have the right to:

  • Access, correct, or delete your personal data.

  • Object to processing (e.g., direct marketing).

  • Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD).

To exercise these rights, contact our Privacy Compliance Officer at contact@shinecalcite.com.

10. Policy Updates

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. Material updates will be notified via email or Site announcements.

11. Contact Us

For questions or requests regarding your data:
Email: contact@shinecalcite.com